Frequently Asked Questions

    General

  • What types of Police Checks can you process?

    Veritas Check can only process checks for employment or volunteer purposes. Before ordering a Police Check, you should consult with the relevant industry body organisation or employer to determine which Police Checks they will accept.

    We cannot provide Police Checks for the following:

    • Visa, Citizenship, or Immigration purposes
    • Obtaining of a License (e.g. Vehicle, Gaming)
    • Insurance purposes
    • Teachers
    • IVF purposes

    If you require an Australian Federal Police (AFP) Check for Visa, Citizenship, or Immigration purposes, you can apply for one at https://www.afpcheck.com. Please visit the Department of Immigration and Border Protection website if you require more information on Australian Federal Police Checks.

  • How do I apply for a Police Check?

    Applying for a Police Check is a 3-step process and takes approximately 3-5 minutes to complete:

    • Complete the Police Check application online

      You will be asked to complete information such as all names you have been known by, 5 years of residential address history, date of birth and contact details.
    • Upload ID

      You will need access to a scanner or a mobile device with a camera to upload your Identification Documents.

    • Receive your Police Check

      On average, 70% of application results are returned within 24 hours from the day the application is received. However, some applications can be flagged as requiring further review and may take up to 10 business days. We aim to stay within these general timeframes, however, there are some circumstances (which are beyond our control) where applications may take longer to process. We can only lodge your application once we have received all required documents.

      For urgent needs, please contact Veritas Check and we will endeavour to assist you.

    We can only lodge your application once we have received all required documents.

  • How much does a Police Check cost? What forms of payment do you accept?

    The price for a Police Check for employment purposes is $53.00. The price for a Police Check for volunteer purposes is $23.00.

    Pricing includes Police Check certificates sent out in digital form (PDF). A hard copy of the certificate can be purchased for an additional $9.95 at the time of application. If requesting a hard copy after you have submitted your application you will be charged $13.95. Hard copy certificates can only be posted to an Australian postal address.

    We accept Visa and MasterCard payments only.

    We accept Visa and Mastercard payments

  • How do I check the progress of my Police Check?

    You can track the progress of your Police Check application on the Track page. You will need your Reference Number, which would have been emailed to you after you completed the application online, and email address to view the status of your application. If your check has been processed you will see a download link on the status page. A copy of your Police Check will be sent to the email supplied in your application.

  • How long is a Police Check Certificate valid for?

    Police Checks are only true and correct the day that it is issued. A Police Check has no period of validity; it is up to employers and organisations discretion to determine the period of time for which they will accept a Police Check.

  • Which states do you provide Police Checks for?

    Our Police Checks cover all Australian States and Territories and are accepted Australia-wide.

  • Are there any age restrictions for a Police Check?

    You must be at least 16 years old to undergo a Police Check through Veritas Check. Anyone under the age of 18 must have consent of a parent, guardian or legal representative.

  • Who are the Australian Criminal Intelligence Commission (ACIC)?

    ACIC is an Executive Agency responsible for developing and maintaining national information-sharing services between state, territory and federal law enforcement agencies. ACIC works in partnership with Australia’s police agencies to provide services that allow police to easily share information with each other across state and territory borders.

  • What is a Nationally Coordinated Criminal History Check?

    A Nationally Coordinated Criminal History Check (also known as a Police Check, Police Clearance, Criminal History Check) is conducted with your informed consent to determine your suitability for a position of trust, specified field of endeavour or as required by legislation. A Nationally Coordinated Criminal History Check contains your personal information, and police information that is disclosable about you, according to the purpose of your check.

  • Application

  • What is the difference between a standard and volunteer check type?

    A standard check is for paid work, job seekers, or family day care providers who require checks for any residents where in-home care is being provided to children. A volunteer check is only for unpaid work, student placement, or work experience.

    Volunteer checks may only be requested if you will:

    • freely hold the position or perform the role on a voluntary basis for the benefit of the community;
    • not be an employee, contractor, subcontractor, staff member or officer of an organisation;
    • not be entitled to a salary or any other entitlements or benefits associated with the position or role; or
    • be a student undertaking a compulsory vocational placement as a requirement of an Australian-based academic institution or training course.

    The type of check has no influence on police check results.

  • What forms of identification are required to support my application?

    Minimum identity requirements

    You must provide four documents with your completed form to confirm your identity:

    • One commencement document, to confirm your birth in Australia or arrival in Australia
    • One primary document, to show the use of your identity in the community, and;
    • Two secondary documents, to show the use of your identity in the community

    The documentation you provide must include evidence of your full name and date of birth, and a photograph of you. The commencement and primary documents provided must include a photo of you. If your commencement and primary documents do not include a photograph you must submit a passport-style photograph certified by a person listed in Schedule 2 of the Statutory Declarations Regulations 1993 (Cth).

    You will need access to a scanner or a mobile device with a camera to upload your ID documents.

    At least 1 'Commencement of Identity' document
    1. Full Australian Birth Certificate (not an extract/birth card)
    2. Australian Citizenship Certificate
    3. Australian Visa (current at time of entry to Australia as a resident or tourist)
    4. ImmiCard issued by the Department of Immigration and Border Protection that enables the cardholder to prove their visa and/or migration status and enroll in services
    5. Australian Passport (not expired/cancelled)
    At least 1 'Primary Use in the Community' document
    1. Australian Passport (not expired/cancelled)
    2. Current Australian Drivers Licence, learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed
    3. ImmiCard issued by the Department of Immigration and Border Protection that enables the cardholder to prove their visa and/or migration status and enroll in services
    4. Australian Marriage Certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
    5. Foreign/International Passport issued by a country other than Australia with a valid entry stamp or visa
    6. Proof of Age or Photo Identity Card issued by an Australian government agency in the name of the applicant, with a signature and photo (must be current)
    7. Shooters or Firearms Licence showing a signature and photo (not minor or junior permit or licence, must be current)
    8. Student Identification Card (current) with a signature or photo (for persons under 18 years of age with no other Primary Use in Community Documents)
    At least 2 'Secondary Use in the Community' documents
    1. Certificate of Identity issued by the Department of Foreign Affairs and Trade (DFAT)
    2. Document of Identity issued by DFAT
    3. United National Convention Travel Document Secondary
    4. Foreign Government Issued Documents (e.g. Foreign Drivers Licence)
    5. Medicare Card
    6. A relationship certificate issued by a state or territory Births, Deaths and Marriages
    7. Enrolment with the Australian Electoral Commission
    8. Security Guard or Crowd Control Photo Licence
    9. Centrelink Health Card or Veteran’s Affairs Card (evidence of right to an Australian government benefit)
    10. Consular Photo Identity Card issued by the Department of Foreign Affairs and Trade
    11. Photo Identity Card issued by the Australian Defence Force
    12. Photo Identity Card issued by the Australian Government or a state or territory
    13. Photo Identity Card issued to an officer by a police force
    14. ASIC (Aviation Security Identification Card)
    15. MSIC (Maritime Security Identification Card)
    16. Firearms licence
    17. Credit Reference Check
    18. Australian Secondary or Tertiary Student Photo Identity Document
    19. Academic Transcript from an Australian university (certified)
    20. Trusted Referees Report
    21. Bank card, credit card or bank statement (without recording the payment/card number/s)
    22. Australian tax file number
    23. Rates Assessment Notice or ATO Assessment Notice
    24. Utility bill (Australian only, must show name and address)
    25. Private Health Insurance Card (Australian)
    26. Trade Association Card (Australian)

    Change of name

    If you provide identity documents using a former name, you must provide evidence of your name change. This means providing a change of name certificate issued by the Australian Registry of Births, Deaths and Marriages or an Australian marriage certificate issued by a state or territory, in addition to your four identity documents. Church or celebrant-issued certificates are not accepted.

    Special provisions for proof of identity

    The ACIC recognises that in exceptional circumstances you may not be able to meet the minimum proof of identity requirements. Please contact Veritas Check to assess your ability to meet the requirements and determine the most suitable method to confirm your identity.

  • How do I add extra identification to the application if I have already submitted?

    You can email your documents to documents@veritascheck.com.au.

  • Can I purchase a hard copy of my Certificate after I have submitted my online application?

    Yes. Hard copy certificates purchased after you have submitted your online application are $13.95. To purchase a hard copy of your Police Check Certificate give us a call on 1300 VERITAS (1300 837 482).

  • What does 'supervised contact', 'unsupervised contact' and 'no contact' mean?

    Supervised contact means direct or indirect contact with children, or vulnerable groups, with supervision.

    Unsupervised contact means direct or indirect contact with children, or vulnerable groups, without supervision.

    No contact means no direct or indirect contact with children or vulnerable groups.

    A vulnerable group is a child, or an adult, who is disadvantaged or in need of special care, support, or protection because of age, disability, or risk of abuse or neglect, or accessing a service provided to disadvantaged people.

  • Police Check Results

  • How long will it take to process my Police Check application?

    Most applications are processed within 24 hours, however some can take up to 10 business days. We can only lodge your application once we have received all required documents. Once we have received your results, from the ACIC, we will email them to you instantly.

    On average, 70% of application results are returned within 24 hours of application lodgement. In some cases, ACIC can flag applications as requiring further review. These applications may take up to 10 business days to complete.

    For urgent needs, please contact Veritas Check and we will endeavour to assist you.

    Visit the ACIC's FAQ: 'How long will my check take?' for more information.

  • How will I receive my Police Check?

    A digital copy of your Police Check will be sent via email. You will also be able to download your Police Check online on the Track page, after entering your details. If you chose to receive a hard/physical copy of your Police Check, it will be posted to the postal address supplied.

  • How can I verify my result?

    As we provide your Police Check via email, Veritas Check offers an online verification tool.

    There are two ways to verify a digital Police Check:

    1. Scan the QR code with your mobile device.
    2. Visit the Verify page by entering your unique Certificate Number and Access Code.
  • How long are Police Check results kept for?

    Veritas Check will retain Police History Information for 12 months. As an Australian Criminal Intelligence Commission (ACIC) requirement, all Police History Information is destroyed after 12 months. You are able to obtain a copy of your Police Check results within 12 months of issue, after this period, a new Police Check application will be required.

  • What results are included on my Police Check Certificate?

    A Police Check Certificate lists your Disclosable Court Outcomes and pending charges (subject to relevant spent convictions/non-disclosure legislation and/or information release policies).

    Disclosable Court Outcomes means the record of court convictions and findings of guilt, to which provisions of relevant spent convictions/non disclosure legislation and/or information release policies have been applied.

    The type and amount of information that is released will depend upon the category and purpose of the check, as well as the jurisdiction where convictions are recorded (and vetted). Spent convictions legislation or information release policies will be applied to this process by vetting police agencies.

    The result of your check will either be:

    • No Disclosable Court Outcomes (NDCO)
      • there is no Police History Information (PHI) that is held or that can be released
    • Disclosable Court Outcomes (DCO)
      • PHI exists that can be released to the submitting organisation. The PHI may include:
        • charges
        • court convictions, including any penalty or sentence
        • findings of guilt with no conviction
        • court appearances
        • good behaviour bonds or other court orders
        • pending matters awaiting court hearing
        • traffic history
  • What happens once my check is submitted to the Australian Criminal Intelligence Commission (ACIC)?

    Using a matching algorithm, your name(s), gender, and date of birth are run against a central database to find potential matches with people who have Police History Information. An immediate result of ‘No Disclosable Court Outcomes’ will be released to Veritas Check if no matches are found.

    If there are one or more potential matches found, a referral is sent to relevant police agencies for assessment. A potential match may be found if you, or someone with similar details to yours, are on the database. The relevant police agency will then manually process your check to determine if your details are a match or not. If the police determine that the referral is not a match, ‘No Disclosable Court Outcomes’ will be released.

    If a match is confirmed, the police will assess the Police History Information to determine what details can be released, taking into account the category and purpose of the check and any relevant legislation and/or release policies. Results will indicate 'Disclosable Court Outcomes', listing the relevant details, which may include: charges; court convictions, including penalties and sentences; findings of guilt with no conviction; court appearances; good behaviour bonds or other court orders; matters awaiting court hearing; or traffic offences.

  • Why don't I always receive the same results on my Police Check Certificate?

    As the National Police Checking Service operates in a national environment, the police history information disclosed can depend on Commonwealth, State and Territory legislation and/or information release policies such as Spent Convictions legislation. This means that information disclosed to your agency may depend on:

    • The purpose of the check;
    • The accredited agency’s co-ordinating police agency (eg. where agency’s head office is domiciled); and
    • Any relevant State or Territory legislation and/or policies regarding police history information release.
  • Why has my check been referred to the police?

    When your check is submitted to the Australian Criminal Intelligence Commission (ACIC), your name, date of birth, and gender are checked against a central database of names to find potential matches with people who have Police History Information.

    If you have a common name (for example Michael Smith or Amandeep Singh), or your name is similar to someone that has Police History Information, your application will be manually reviewed by the police for further investigation. The relevant police agency will then manually process your check to determine if your details are a match or not.

    Some police agencies have higher workloads or hard copy records that require manual processing which may delay your application.

  • How do I dispute a Police Check result?

    Applicants who wish to dispute information recorded on their Police Check should contact Veritas Check. You will be asked to outline the reasons for the dispute and provide documentation to support your claims.

    Disputes can be raised when:

    • the police information released does not belong to you
    • part of the police information does not belong to you
    • the police information belongs to you, but the details are inaccurate
    • the police information belongs to you, but should not have been released

    Once you provide Veritas Check with the reason for the dispute and documentation to support your claims, we will lodge your dispute into a national database for further investigation.

    The police agencies responsible for the release of information on your police check result will investigate the dispute and determine an appropriate outcome. The police agencies may request further information to support their investigation.

    Once the dispute has been concluded, Veritas Check will be advised of one of the following outcomes:

    • Successful dispute outcome
      The dispute has been successful and the police check result will be amended.
    • Unsuccessful dispute outcome
      The dispute has been unsuccessful and the result will remain the same. You may challenge this outcome and additional documentation may be collected to support the challenge.

    Veritas Check will advise you of the dispute outcome.

    Note: Due to privacy concerns, the ACIC may not be able to provide Veritas Check with specific detail about why the dispute was unsuccessful.

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ISO 9001:2015 Certified

Veritas is committed to a process of continuous improvement. Our core products and services including our Nationally Coordinated Criminal History Check management system are independently certified to ISO 9001:2015 quality standards to ensure we exceed customer expectations.

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