Frequently Asked Questions

  • What is a National Police History Check?

    A National Police History Check (also known as a Police Check, Police Clearance, Criminal History Check) lists your disclosable court outcomes and pending charges (subject to relevant spent convictions/non-disclosure legislation and/or information release policies). This is a process that involves all Australian police services.

  • How do I apply for a Police Check?

    Applying for a Police Check is a 3-step process and takes approximately 3 - 5 minutes to complete:

    • Complete the Police Check application online

      Once you have completed your online form, you will receive an email with your Application / Informed Consent Form. You will need to print and sign the Application / Informed Consent Form.
    • Upload ID

      You will need access to a scanner or a mobile device with a camera to upload 100 points of Identification Documents.

    • Receive your Police Check

      On average, 70% of application results are returned within 60 seconds from the day the application is received. However, some applications can be flagged as requiring further review and may take up to 10 business days. We aim to stay within these general timeframes, however, there are some circumstances (which are beyond our control) where applications may take longer to process. We can only lodge your application once we have received all required documents (signed application/consent form and 100 points of identification).

      For urgent needs, please contact Veritas Check and we will endeavour to assist you.

    We can only lodge your application once we have received all required documents (signed Application / Informed Consent Form and 100 points of identification).

  • Which states do you provide Police Checks for?

    Police Checks cover all Australian States and Territories and are accepted Australia Wide.

  • How much does a Police Check cost? What forms of payment do you accept?

    The price for a National Police History Check for employment purposes starts at $53.00. The price for a volunteer starts at $23.00.

    Police Check certificates are sent in digital form (PDF). You can purchase a hard copy certificate for an additional $9.95. Hard copy certificates can only be posted to an Australian postal address.

    We accept Visa and MasterCard payments.

    We accept Visa and Mastercard payments

  • Can I purchase a Hard Copy Certificate after I have submitted my online application?

    Yes, you can. Hard Copy Certificates purchased after you have submitted your online application are $9.95 . To purchase a Hard Copy Certificate after you have submitted your online application, give us a call on 1300 VERITAS (1300 837 482).

  • Are there any age restrictions for a Police Check?

    You must be at least 16 years old to undergo a Police Check through Veritas Check. Anyone under the age of 18 must have consent of a parent, guardian or legal representative.

  • How long is a Police Check valid for?

    Police Checks are point in time checks and are current as of the date of issue. A Police Check has no period of validity; it is up to employers and organisations discretion to determine the period of time for which they will accept a Police Check.

  • What forms of identification are required to support my application?

    When applying for a National Police History Check, you must provide proof of your identity with your informed consent form (see Minimum Identity Requirements below).

    Change of Name

    If all documents provided for 100 points of ID are under the same name you will not be required to provide additional ID documentation if you provide a maiden/alias name. If the 100 Points of ID provided are under two or more different names (e.g. birth certificate in maiden name and driver’s license in married name) then further ID documents will need to be provided as evidence of a name change (e.g. Marriage Certificate issued by a State or Territory Registry of Birth, Deaths and Marriages or Divorce Papers issued by the Family Court). These DO NOT count towards the 100 Points of ID. If you use a change of name document you must provide in Section 1 the other names you have used.

    Minimum Identity Requirements

    You must provide:

    • at least one document from either Category A or Category B, that is, you do not need to provide documents from both categories as long as all other minimum requirements are satisfied;
    • at least one of your identity documents must contain a photograph. If you are unable to provide a listed document containing a photograph you must submit a passport style photograph of yourself certified by a person listed in Schedule 2 of the Statutory Declarations Regulations 1993 (Cth) which is available from http://www.comlaw.gov.au by searching for “Statutory Declarations Regulations 1993”.
    • the combination of documents supplied should, as a minimum equal a total of 100 points; and
    • evidence your full name and date of birth
    Document Type Document Points Value
    Only one form of identification accepted from this category. CATEGORY A
    Only one form of identification accepted from this category.
    CATEGORY A
    • Birth Certificate
    • Australian Passport (Current, or expired within the previous two years, but not cancelled)
    • Australian Citizenship Certificate
    • International Passport (Current, or expired within the previous two years, but not cancelled)
    • Other document of identity having same characteristics as a passport e.g. diplomatic / refugee (Photo or Signature)
    70
    Your initial Secondary Documents will score 40 points, any additional documents will be awarded 25 points each. CATEGORY B
    Your initial Secondary Documents will score 40 points, any additional documents will be awarded 25 points each.
    CATEGORY B
    • Current Licence or Permit (Government Issued)
    • Working With Children / Teachers Registration Card
    • Aviation Security Identification Card/Maritime Security Identification Card
    • Public Employee Photo Identification Card (Government Issued)
    • Department of Veteran Affairs Card
    • Centrelink Pensioner Concession Card or Health Care Card
    • Current Tertiary Education Institution Photo Identification
    • Reference from a Doctor (must have known the applicant for period of at least 12 months)
    40 or 25
    • Birth Extract
    • Foreign / International Driver's Licence
    • Proof of Age Card (Government Issued)
    • Medicare Card / Private Health Care Card
    • Council Rates Notice
    • Property Lease / Rental Agreement
    • Property Insurance Papers
    • Tax Declaration
    • Superannuation Statement
    • Seniors Card
    • Electoral Roll Registration
    • Motor Vehicle Registration or Insurance Documents
    • Professional or Trade Association Card
    25
    If you wish to use more than one of these documents they must be from different organisations. If you wish to use more than one of these documents they must be from different organisations.
    • Utility Bills (e.g. Telephone, Gas, Electricity, Water)
    • Credit / Debit Card
    • Bank Statement / Passbook
    25
    Special Provisions only to be used if 100 point check above cannot be met
    Recent Arrival - have been in Australia for 6 weeks or less N.B: The full 100 point check is required when the applicant has been in Australia for longer than 6 weeks Recent Arrival - have been in Australia for 6 weeks or less N.B: The full 100 point check is required when the applicant has been in Australia for longer than 6 weeksCurrent passport and proof of date of arrival 100
    Aboriginal person or Torres Strait Islander resident in a remote area / community Aboriginal person or Torres Strait Islander resident in a remote area / community
    Please complete the “NPCS Proof of Identity/Verification under the Special Provision in the NPCS Informed Consent Form for Aboriginal people and Torres Strait Islander people Form” and attach it to this document
    100
    Child under 18 Child under 18
    • Birth Certificate / Birth Extract
    • Australian Passport (current, or expired within the previous two years, but not cancelled)
    • Australian Citizenship Certificate
    • International Passport (current, or expired within the previous two years, but not cancelled)
    • Other document of identity having same characteristics as a passport eg. diplomatic / refugee (Photo or Signature)

    Statement from an educational institution, signed by the principal or deputy principal, confirming that the child attends the institution (statement must be on the institution's letterhead)

    100
  • What happens once my check is submitted to the Australian Criminal Intelligence Commission (ACIC)?

    Using a matching algorithm, your name(s), gender and date of birth are run against a central database to find potential matches with people who have Police History Information. An immediate result of ‘No Disclosable Court Outcomes’ will be released to Veritas Check if no matches are found.

    If there is one or more potential matches found, a referral is sent to relevant police agencies for assessment. A potential match may be found if you or someone with similar details to yours is on the database. The relevant police agency will then manually process your check to determine if your details are a match or not. If the police determine that the referral is not a match, ‘No Disclosable Court Outcomes’ will be released.

    If a match is confirmed, the police will assess the Police History Information to determine what details can be released, taking into account the category and purpose of the check and any relevant legislation and/or release policies. Results will indicate 'Disclosable Court Outcomes', listing the relevant details, which may include: charges; court convictions, including penalties and sentences; findings of guilt with no conviction; court appearances; good behaviour bonds or other court orders; matters awaiting court hearing; or traffic offences.

  • How long will it take to process my Police Check application?

    As soon as we receive your results they will be emailed to you instantly. On average, 70% of application results are returned within 60 seconds from when we receive your application and upload it to Australian Criminal Intelligence Commission (ACIC) . In some cases, ACIC can flag applications as requiring further review. These applications may take up to 10 business days to complete. We can only lodge your application once we have received all required documents (signed Informed Consent Form and 100 points of Identification Documents).

    For urgent needs, please contact Veritas Check and we will endeavour to assist you.

    Visit the ACIC's FAQ: 'How long will my check take?' for more information.

  • Why has my check been referred to the police?

    When your check is submitted to the Australian Criminal Intelligence Commission (ACIC), your name, date of birth and gender are checked against a central database of names to find potential matches with people who have Police History Information.

    If you have a common name (for example Michael Smith or Amandeep Singh), or your name is similar to someone that has Police History Information, your application will be manually reviewed by the police for further investigation. The relevant police agency will then manually process your check to determine if your details are a match or not.

    Some police agencies have higher workloads or hard copy records that require manual processing which may delay your application.

  • Can I check the progress of my Police Check?

    You can track the progress of your Police Check application on the Track page. You will need your Reference Number, which would have been emailed to you after you completed the application online and email address. If your check has been processed and is ready to download, you will be able to download your Police Check . A copy of your Police Check is sent to the email supplied in your application.

  • Are there any types of Police Checks you cannot process?

    Veritas Check can only process checks for employment or volunteer purposes. Before ordering a Police Check, you should consult with the relevant industry body organisation or employer to determine which Police Checks they will accept.

    We cannot process checks for Visa, Citizenship or Immigration purposes. If you require an Australian Federal Police (AFP) Police Check for Visa, Citizenship or Immigration purposes, you can apply for one at https://www.afpcheck.com. Please visit the Department of Immigration and Border Protection website if you require more information.

  • What is included on my Police Check Certificate?

    A Police Check Certificate lists your Disclosable Court Outcomes and pending charges (subject to relevant spent convictions/non-disclosure legislation and/or information release policies).

    Disclosable Court Outcomes means the record of court convictions and findings of guilt, to which provisions of relevant spent convictions/non disclosure legislation and/or information release policies have been applied.

    The type and amount of information that is released will depend upon the category and purpose of the check, as well as the jurisdiction where convictions are recorded (and vetted). Spent convictions legislation or information release policies will be applied to this process by vetting police agencies.

    The result of your check will either be:

    • No Disclosable Court Outcomes (NDCO)
      • there is no Police History Information (PHI) that is held or that can be released
    • Disclosable Court Outcomes (DCO)
      • PHI exists that can be released to the submitting organisation. The PHI may include:
        • charges
        • court convictions, including any penalty or sentence
        • findings of guilt with no conviction
        • court appearances
        • good behaviour bonds or other court orders
        • pending matters awaiting court hearing
        • traffic history
  • Why don't I always receive the same results on my Police Check Certificate?

    As the National Police Checking Service operates in a national environment, the police history information disclosed can depend on Commonwealth, State and Territory legislation and/or information release policies such as Spent Convictions legislation. This means that information disclosed to your agency may depend on:

    • The purpose of the check;
    • The accredited agency’s co-ordinating police agency (eg. where agency’s head office is domiciled); and
    • Any relevant State or Territory legislation and/or policies regarding police history information release.
  • How will I receive my Police Check?

    A digital copy of your Police Check will be sent via email. You will also be able to download your Police Check online on the Track page. If you chose to receive a Hard Copy of your Police Check, it will be posted to the postal address supplied.

  • How do I dispute the accuracy of my check results?

    Applicants who wish to dispute information recorded on their Police Check should contact Veritas Check.

    The applicant will need to complete a dispute form and specify the offences or information in dispute along with a recent photo of themselves. In some cases, a fingerprint may be required and applicants must be prepared to provide them. Veritas Check will notify the applicant if fingerprints are required.

  • How long are Police Check results kept for?

    Veritas Check will retain Police History Information for 12 months. As a Australian Criminal Intelligence Commission (ACIC) requirement, all Police History Information is destroyed after 12 months. You are able to obtain a copy of your Police Check results within 12 months of issue, after this period, a new Police Check application will be required.

  • Who are the Australian Criminal Intelligence Commission (ACIC)?

    ACIC is an Executive Agency responsible for developing and maintaining national information-sharing services between state, territory and federal law enforcement agencies. ACIC works in partnership with Australia’s police agencies to provide services that allow police to easily share information with each other across state and territory borders.

  • How can I verify my result?

    As we provide your Police Check via email, Veritas Check offers an online verification tool.

    There are two ways to verify a digital Police Check:

    1. Scan the QR code with your mobile device.
    2. Visit the Verify page by entering your unique Certificate Number and Access Code.